Find the exact location of the soiled spot. A black-light bulb will usually show even old urine stains. Turn out all lights in the room; use the black-light to identify soiled areas and lightly outline the areas with chalk. Black lights can be purchased at home supply stores.

For "new" stains (those that are still wet):

a) Soak up as much of the urine as possible with a combination of newspaper and paper towels. The more fresh urine you can remove before it dries, especially from carpet, the easier it will be to remove the odor. Place a thick layer of paper towels on the wet spot and cover that with a thick layer of newspaper. If possible, put newspaper under the soiled area as well. Stand on this padding for about a minute. Remove the padding and repeat the process until the area is barely damp.

b) Rinse the "accident zone" thoroughly with clean, cool water. After rinsing, remove as much of the water as possible by blotting or by using a "wet vac."

For stains that have already set:

a) To remove all traces of heavy stains in carpeting, consider renting an extractor or wet vac from a local hardware store. This machine operates much like a vacuum cleaner and is efficient and economical. Extracting/wet vac machines do the best job of forcing clean water through your carpet and then forcing the dirty water back out again. When using these machines or cleaners, be sure to follow the instructions carefully. Don't use any chemicals with these machines; they work much more effectively with plain water.

b) Once the area is really clean, use a high-quality pet odor neutralizer available at pet supply stores. Be sure to read and follow the cleaner's directions for use, including testing the cleaner on a small, hidden portion of fabric first to be sure it doesn't stain.

c) If the area still looks stained after it's completely dry from extracting and neutralizing, try any good carpet stain remover.

d) Avoid using steam cleaners to clean urine odors from carpet or upholstery. The heat will permanently set the stain and the odor by bonding the protein into any man-made fibers.

e) Avoid using cleaning chemicals, especially those with strong odors such as ammonia or vinegar. From your pet's perspective, these don't effectively eliminate or cover the urine odor and may actually encourage your pet to reinforce the urine scent mark in that area.

f) If you've previously used cleaners or chemicals of any kind on the area, then neutralizing cleaners won't be effective until you've rinsed every trace of the old cleaner from the carpet. Even if you haven't used chemicals recently, any trace of a non-protein-based substance will weaken the effect of the enzymatic cleaner. The cleaner will use up its "energy" on the old cleaners instead of on the protein stains you want removed.

g) If urine has soaked down into the padding underneath your carpet, your job will be more difficult. In some cases, you may need to take the drastic step of removing and replacing that portion of the carpet and padding.

Yes, We at Floormasters understand the importance of meeting your schedules and this is why we are open every Saturday and we will make special arrangements for off hour installations if needed. When placing your on line orders you can request Saturday installs and in the notes you can ask for any special instruction if needed.

Only four fibers account for nearly all carpets: nylon, olefin (polypropylene), polyester (PET – polyethylene terephthalate), and wool. In addition, there are acrylic, cotton, and PTT (Triexta – "Corterra" from Shell). Sisal carpets usually contain jute, hemp, sea grass, and coconut natural fibers. For the most part, all of these fibers (except the ones most commonly used in sisal) are cleaned the same way when using Bane-Clene products and procedures, but there are some important exceptions.

How can you determine what kind of fiber you are going to clean and is it important to know?

While many cleaners use burn tests to identify a fiber, the tests are unreliable. Most often the cleaner only needs to know whether the fiber is olefin or wool otherwise, it is usually nylon. When you burn wool, it smells like burned hair. Also, wool dissolves in chlorine bleach. Olefin floats in water.

The reasons for checking for olefin are usually due to a complaint on matting or rapid resoiling (especially in oily environments), or the presence of a very stubborn stain that could be treated with chlorine bleach.

Testing for wool should be done before using an extra-strong prespray or detergent. Flood damage, severe browning, and severe stains (mildew, urine, blood, etc.) may require more potent agents such as peroxide, which cannot be used on wool.

Nylon has more many years been the most popular choice, though its share of the market keeps slipping, mostly to Triexta-Corterra. Nylon has good resilience, soil resistance, abrasion retention, durability, and color retention. However, it is readily stained by acid dyes and fades in prolonged sunlight. Nylon is severely damaged by strong acids such as battery acid and strong toilet bowl cleaners. Its stain resistance properties can be improved through use of stainblockers at the mill and by application by the cleaner of fluorochemical topicals such as Scotchgard™ Brand Carpet and Upholstery Protector or DuPont Teflon® Advanced Carpet Protector. Solution dyed nylon is an excellent choice where durability and stain resistance are both important factors, such as in nursing homes, hospitals, schools, auto showrooms, kitchens and restaurants.

Continuing to expand the Strand family of fibers, Triexta PTT is a category of polytrimethylene terephthalate fibers produced by Mohawk Industries that offer superior, engineered-in stain resistance that will never wash or wear off. Triexta PTT fiber does not repel liquids, but traps the liquid within the fiber where it can be easily removed rather than allowing the liquid to fall to the back, through the carpet, and into the padding where it is trapped and can lead to other problems. The innate stain resistance of the Triexta PTT fibers allows this to occur without any permanent stains. Recent demonstrations showing competitive products floating in water, tout repellency, not engineered-in, lifetime stain resistance. Triexta PTT fibers also have excellent resilience and recovery attributes that result in outstanding durability. Mohawk uses two polymer bases for its Triexta PTT fibers. One is DuPont Sorona 3GT, which is an exclusive to Mohawk Industries. The other is from Shell, trademarked as Triexta* polymer. All Triexta PTT products are made from BCF yarns, so there are no pilling or fuzzing issues.

Olefin has excellent stain resistance, durability, chemical resistance, and fade resistance. However, it has virtually no resilience at all (it severely mats), and it very strongly attracts oily soil, which sometimes requires more aggressive cleaning. Its lower melting point can be a problem where furniture is dragged across it resulting in damaged fibers and is easily damaged by heel marks. Low profile level-loop olefin is a good choice where stain resistance is critical, such as in nursing homes, apartment buildings, grocery stores, etc. Olefin berber should never be installed on stairs or in high-traffic situations or where there is a lot of oily soil.

With the purchase of Image Carpets by Mohawk, polyester may gain more market share. It has excellent stain resistance, brilliant colors, and a soft "hand." Because of its tendency to mat, however, it should only be installed in low traffic rooms.

Cotton is found occasionally in carpet. What a mistake! Cotton stains severely, easily browns, turns dingy with time and traffic, and has poor durability.

Yarn Twist:

When it comes to carpet "tighter is better". In general terms, the tighter the twist the longer the carpet will perform before it begins to crush and matt. By taking lots of fine fiber strands (called filaments) and spinning them into a tightly twisted yarn and then locking them all together with heat you get a much more resilient yarn for making carpet.

Plie Height:

The height of the carpet's nap is important to the overall performance of the carpet. The higher the yarn stands above the backing of the carpet the more difficult it is for the manufacturer to make the carpet crush and matt resistant. So the shorter the pile height the more crush resistant and the longer the like-new appearance of your carpet will last.

Stitches Per Inch:

Like most fabric materials, carpet that has more yarn (or stitches) per inch will also be more crush and matt resistant. The carpets where the yarns are crowded and packed together will have an easier time resisting crushing.

Carpet Cushion:

A good quality carpet cushion will extend the life of any carpet, regardless of the quality of the carpet. Carpet cushion serves a vital purpose which is often overlooked. Good quality carpet cushion acts as both a shock absorber and a spring which helps improve a carpet's overall performance.

Looped Carpets:

From level loops to berbers there is an important factor to look for when buying a crush resistant looped carpet. This is the density of the loop and how much free space is in the middle of the loop. Like all carpets the more filaments that are packed in the yarn and the tighter the loop the better the performance will be.

Wood Subfloors:

Floormasters can replace and repair underlayment on wood subfloors but any damage to the actual plywood underneath the underlayment needs to be fixed by the property or a General Contractor since it is part of the buildings structure.

Concrete and Gypcreek subfloors:

Floormasters can float out small cracks and small imperfections with a self leveling compound but any larger cracks or larger imperfections would have to be fixed by a concrete company.

Yes. Floormasters is proud to offer special pricing to all of our multi-site management companies.

Yes. Most installations can be performed within 24 hours and emergency requests are always handled for all of our regular customers.

Even if the new carpet that is going to be installed is the same style and color there will be a shade difference since they dye lots are not the same. What you should be is do the partial up to a doorway so the difference in shade will not be as noticeable.

For instance if you need the living room done you want to add the hall and dining room so we can seam the carpet at the bedroom doorways. Placing the order for a partial is the same as a full unit with the exception that click the option for a partial install instead of a full install and in the notes section you will need to add the areas that you want installed.

OCCUPIED UNIT – TENANT TO MOVE FURNITURE

The entire area to carpeted shall be clear of all items. No furniture will be moved from room to room during the installation, this would result in lost time for the installers and a finished product that may be less than our normal standard.

•Suggested storage areas are bathrooms, kitchen, patios, garages, back yards, etc.

• Please test any alarm equipment installed in your home before and after the carpet installation in the presence of the carpet installer. Company is not responsible for removal, replacement or damage of telephone, television or alarm wires installed along the perimeter of the floor or beneath the existing floor covering. .

• After initially vacuuming your new carpet you may notice the appearance of small carpet fibers for the few days, this is normal.

• An added charge of $45 will be applied if Floormasters arrive for install and tenants are not ready for install, resulting and having to reschedule for a different day.

OCCUPIED UNIT – RESIDENT TO MOVE

Here are some pointers that will help us ensure a proper installation in your in your home.

• Smaller items should be removed from all rooms being carpeted BEFORE installer arrive.

• House plants, lamps, small chairs, drawers, stereo components including records, books, dishes, bedding, valuables, items in closet should all be placed in areas not being carpeted.

• Since installers are not professional movers, some items will not be moved by our installers. This includes all electronics and any fragile items, large or heavy items, such as grandfather clocks water beds, pool tables, grand piano’s, computers, antiques, aquariums, ect.

• Please test any alarm equipment installed in your home before and after the carpet installation in the presence of the carpet installer. Company is not responsible for removal, replacement or damage of telephone, television or alarm wires installed along the perimeter of the floor or beneath the existing floor covering.

• We will not be responsible for anything that is damaged during the move. Our responsibility is solely to clear the work area so that we may proceed with the installation of your new flooring.

VINYL PREPARATION LIST

Here are some pointers that will help us ensure a proper installation in your in your home.

• Make sure to clear all small items and breakables from work areas.

• Please clear a space for appliances that our installer will have to move out of the kitchen or laundry area.

• If we are installing new vinyl in an adjoining area or storage areas off the kitchen or bath, please clear all personal items from floor.

• If you have removable shelf units that have legs that rest on floor to be done, please remove all items from shelves

CARPET “PEST” PREPARATION LIST

Please help the following items prior to the installation of your new flooring:

1. Make sure if pest have been determined, pest control has serviced the unit PRIOR to demo of carpet and new installation to avoid infestation of new flooring.

2. It is possible to demo all carpeted areas and schedule installations for another date- however customer must request this as a 2-DAY INSTALLATION. An additional charge will apply.

3. If Floormasters installers arrive and unit is STILL found to be infested we will 1. notify on site management of infestation.

2. On site management should contact their pest control provider to re-service the unit however if Floormasters is requested to remove the carpet we MAY request that the infested flooring be left on site to avoid possible material damage (for other pending installations /installer van/truck infestation). Another alternate would be the customer paying a $67.50 trip charge and a truck will be sent the following day for the removal at the customers request and expense.

4. Enzyme Treatment- Enzyme treatment can be provided upon request of the customer at a charge of $147.00 per application. Enzyme treatment is used the kill the bacteria however may not remove the odor entirely if the odor has been absorbed into or behind the sheetrock walls.

5. On occupied units, an added charge of $45 will be applied if Floormasters arrives for install and tenants are not ready, resulting in a reschedule. Also floormasters will be unable to recarpet occupied units by moving furniture from room to room, or waiting for the tenant to do so. The alternative to this is a two install which we are happy to provide

Pick the material that is pre-selected for your property and then you need to add the special note for the material that you actually want installed.

Select the closest Floorplan available and in the special notes you need to add a comment this floorplan is actually a ______________ please measure when installing.

You need to pick the areas you want done and in the special notes a the notation for the area that was not an option to be selected. Also let us know if you want us to add this option going forward or this is a test unit or a one time install.

This is something that you would have to call in or send us a comment through the website. Please have your confirmation number ready so we can update the order for you immediately.

Place the order as normal but click on the option for NO MATERIAL NEEDED then add the instruction

Carpet Delamination is when the backing of the carpet is coming off from the carpet itself causing the carpet to come apart. Most time carpets delaminate due to water leaks or moisture from the subfloor. If you determine that it was due to a leak or moisture the carpet will have to be replaced at your cost. Sometimes the carpet can also delaminate due to the manufacturer not having applied enough latex adhesive on the backing and even though this is rare it does happen. If you think it is a manufacturers defect then all you need to do is call us and we will have an independent inspector go look at the carpet and give you and us a report. If it is found to be the fault of the manufacturer then we will have them pay for the replacement for the carpet and the labor.

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Bed Bug Bites

Here are some pictures of bed bug bites to help you identify the problem. Bites should be treated by simply washing with soap and water. Calamine lotion can help relieve the itch.

MERGEFORMATINET Natural & Organic Remedies:

- Black Walnut (Juglans nigra) in the form of leaf teas are, according to the National Park Service, used as a natural astringent and an insecticide against bed bugs. Information about application of Black Walnut as an insecticide is scarce.

-Boric acid powder is often spread around areas where bed bugs are suspected to find refuge. It should not be applied directly to the mattress, but in the immediate area to help control migrating bed bugs.

I’ve been fortunate enough not to have bed bugs in my home, but considering that bed bugs are making a comeback here in the United States, it might serve you well to learn how to prevent a beg bug infestation and how to get rid of bed bugs if you do find them in your home. Cimex lectularius, the scientific name for bed bugs, are found in most parts of the world, but are generally native to the northern areas. Their southern cousin, C. hemipterus, is usually found in warm, tropical areas, but have been found in places as far from the equator as Florida. Not to be mistaken for the dust mite, bed bugs are big enough to be seen, with a flat body and a reddish brown color. They on their hosts’ blood at night and move quickly, hiding in cracks or crevices in and around the area where the host sleeps. Plainly speaking bed bugs are gross, and if you have them you’ll know. So, here is some advice about how to keep your home bed bug free.

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